Code of Practice for Patient Complaints
In this practice, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, 37 Wimpole Street, London, W1G 8DQ. Telephone: 0208 253 0800 dcs.gdc-uk.org.
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
I’ve been going to Gibside Dental for just over a year now and can honestly say it’s the best dental experience I’ve had. I’ve been going to Gibside Dental for just over a year now...
The team are so welcoming and friendly. I was a little worried about dentist visits due to past experiences. However, Sam and Harriet are just fantastic! They put you at ease and chat to you...
Needed an emergency appointment for braces, and this was the only place nearest Durham that took me in. Had to wait until Monday for an appointment, but they were so accommodating and got a hygienist...
Couldn’t be happier. Extremely professional, while still warm and caring at the same time. They actually listen, take the time to explain things and go through everything thoroughly, not try to get your money and...
Had my first visit today for a full MOT (with a follow-up hygiene appointment in a few days), it was wonderful to be greeted by Sally it was so welcoming, I was quickly seen by...
I hadn’t been to a dentist for 7 years due to fear. Gibside Dental go above and beyond to put me at ease.
I’ve been going to Gibside Dental for just over a year now and can honestly say it’s the best...
The team are so welcoming and friendly. I was a little worried about dentist visits due to past experiences....
Needed an emergency appointment for braces, and this was the only place nearest Durham that took me in. Had...
Couldn’t be happier. Extremely professional, while still warm and caring at the same time. They...
Had my first visit today for a full MOT (with a follow-up hygiene appointment in a few days), it...
I’ve been going to Gibside Dental for just over a year now and can honestly say it’s the best dental experience I’ve had. I’ve...
The team are so welcoming and friendly. I was a little worried about dentist visits due to past experiences. However, Sam and Harriet are...
Needed an emergency appointment for braces, and this was the only place nearest Durham that took me in. Had to wait until Monday for...
Couldn’t be happier. Extremely professional, while still warm and caring at the same time. They actually listen, take the time to explain things and...
Had my first visit today for a full MOT (with a follow-up hygiene appointment in a few days), it was wonderful to be greeted...
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